Do we have to change our practice software?
No. The assistant works from its own calendar and, if your software can export yours, we read it so we never offer hours that are already taken. We never write to your system or touch clinical records.
Can patients tell they are talking to a machine?
It introduces itself as the clinic's assistant; it does not pretend to be a person. As soon as someone asks for the team, it hands the conversation over and flags it in the panel.
Can we still reply by hand?
Always. Any conversation can be paused with one click and answered from the panel; the assistant will not touch that thread again until you switch it back on.
What happens to our current number?
If it is a mobile running the normal WhatsApp app, it has to be removed from that app to connect it to Meta's official API: you lose that app's message history, not your contacts. If you would rather not touch it, we use a new number.
What about data protection?
Data hosted in the European Union, encrypted credentials and a data processing agreement signed before we start. The WhatsApp account is registered to the clinic: the number and the data are yours.
What does it not do?
It does not diagnose, give clinical advice, close quotes or take payments. It does not handle voice calls or Instagram either: only WhatsApp and the form on your website.